Our customer-relations process is designed to maximize clarity.

Let’s begin our relationship with honesty: we want your business, and we want you to be a repeat customer, but we only want it on good faith terms. It’s no secret that the automotive industry-at-large is plagued by mistrust and mystery. Every shop can tell you stories about customers who walk through the doors for the first time already exhausted by their experiences with the field and looking for an honest shop they can trust to handle all of their automotive needs. That’s the shop we hope to be.

As an independent repair shop, our reputation is everything to us. Any negative experiences erode it, which is why we like our customers to know exactly what we’re doing with their vehicle at all times. With that goal in mind, here’s our process laid out in eight steps:

• Appointments for maintenance work are the easiest. You tell us what you’re looking to get serviced and we’ll get you in as soon as possible.

• Inspection appointments are a little more of a process. Whenever a customer calls with a problem, we do our best to ask questions to clarify the issue, assign the proper inspection, and quote the correct inspection price so that we aren’t wasting your time and ours by looking in the wrong area. We’ll get you booked in at a time that works for both parties to get to the heart of the issue and plan the next step.

• Appointments for first-time vehicles to our shop and for vehicles we haven’t seen in a while are automatically assigned a Courtesy Preventative Maintenance Inspection. This gives us and you a general idea of the health of your vehicle. If it checks out well, that’s fantastic and we were able to provide peace of mind, but if it doesn’t check out well, at least you know and we can prepare you for the next steps by giving you our opinion on the most pressing inspections or repairs to be completed as you see fit, providing a road-map back to good vehicle health or the decision to move on to a different one.

• When you drop your vehicle off we will reiterate the service or inspection to be performed and give you the opportunity to describe any issues again in your own words so that everyone is on the same page. We then load your vehicle with protective coverings to guard against the grime of an automotive shop as best we can, and we pull its identifying information to add your profile into our computer system for the repair and aftercare process.

• We offer a courtesy shuttle service for drop-off and pick-up throughout the day (8am-12pm & 1pm-4:00pm) anywhere in Saskatoon, so you never need to worry about being stranded at the shop. We’ll take you where you need to be, and we can pick you up when your vehicle is completed.

• Though we strongly discourage it because of our neighbourhood, there is a key lockbox available on the wall near our office door for customers who wish to drop their vehicle off the night before the appointment after hours, or in the morning before we open. Simply fill out your details on the bag, put your keys inside it, and drop the bag in the slot. We always let customers who choose this method, against our advice, know to park on our lot along 22nd Street by our sign so that the vehicle is in full view of the road, not around the corner where it would sit in the dark. Dropping off in the morning before 8am is usually safer, but the same advice about parking applies.

• Our appointments typically begin with inspections (the prices for which can be found on the General Prices page [link]) so that we can diagnose and accurately quote resulting repair work instead of replacing parts on suspicion and potentially missing the mark with more frequency than we are comfortable, which would cost everyone time and money and us our reputation.

• You can expect to receive a copy of any inspections our Technicians perform, and these will include their comments on problem areas to be considered.

• Moving directly from the inspections, our Service Advisors use the results to generate our quotes, searching our distributors for the best available parts at the best prices so that we can offer you great prices and get you back on the road as soon as possible.

• Once the quote is completed, our Service Advisors email it to you and text you to look it over and give us a call back to discuss the potential repairs. Any items deferred will be put together on a hard copy estimate given to you at the time of pick-up to act as a reminder of work still to be done on your own schedule.

• After you look over and discuss the quote with our Service Advisors, you choose what you would like us to repair during the current appointment. Those chosen items, and only those items, will be completed so that there are no surprises and your final bill will be what was discussed. If any unforeseen repairs arise, the customer will be notified for authorization.

• Our Service Advisors are also the business owners. Chris and Corey have been in the automotive industry in some form for their entire adult lives. If you have any questions about your repairs, ask away!

• Herein lies the work. Your repairs or maintenance services will be completed as timely as possible and to a high standard of quality, and they will be protected by one of our two warranties (general repair or transmission). See the top of the Services page [link] for warranty details.

• If any unforeseen snags arise during this stage requiring additional repairs, we will get in touch with you for authorization.

• Any repairs involving leaks or major work will be test driven and rechecked at least once after the repair has been completed to ensure that everything is as it should be before the vehicle is returned.

• If you require a ride to the shop to pick up and pay, we may pick you up in either one of our shop vehicles or in your vehicle. When we pick a customer up in their vehicle we most often use the ride as our final road test and as an opportunity for you to ride in the vehicle and bring any lingering issues you may notice with it to our attention so that nothing gets overlooked during the current appointment.

• When you get to the office for pick-up, we will recap the repairs completed, give you your copies of the invoice, inspections completed, and deferred work list (if one exists), and give our opinion on next steps for future repairs and maintenance if need be.

• After your initial appointment we start a file on your vehicle so that we have a complete history of your activity with our shop for the purposes of maintaining your service records and tracking warranty concerns.

• There are four types of regular aftercare reminders you may receive from us: re-torque, courtesy check, deferred, and interval. You may opt out of these reminders by simply asking to be placed on our Do Not Call List.

  • Re-torque and courtesy check reminders are sent out as text messages roughly two weeks after the appointment to remind you to pop back by the shop at your leisure during our operating hours so that we can re-check any mechanical or sealing work performed to ensure that everything has remained in proper order, and so that we can re-torque your vehicle’s lug nuts if any of the repairs or inspections involved removing the wheels.

  • Deferred work phone calls typically take place between a month and six weeks after the appointment. They are meant to remind you of work you chose not to carry out and to give you the opportunity to book in or decline on the spot, to have the estimate sent to you again to jog your memory, and/or to choose whether or not to be reminded at some point in the future.

  • If, as we hope you will, you’ve decided to keep doing business with us, our interval tracking software will begin to make predictions about your driving habits based on your mileage at the time of the appointments, which allows us to send out reminders for when maintenance services are likely due. The standard intervals to which we ascribe are listed under General Repair and Preventative Maintenance on the Services page [link], though you may choose to have a reasonable custom interval tailored to your vehicle. Just let us know how you would like it to be set.

  • The following is an example of our courtesy check reminder text:

    • “Hi ___, ___ at Anderson's Auto Care here. I just wanted to remind you of the courtesy re-check for the ___ work we did on your ___. It's no charge to you, no appointment necessary, and it takes 15 to 30 minutes for us to check over our work to make sure everything is looking proper and there are no leaks, so please pop in during operating hours when you find the time. If you have already been in for the check, my apologies and please disregard this message. If you have any questions, give us a call at 306-652-2332. Thanks, ___, Anderson's Transmission & Auto Care. Please do not reply to this text.”